Orders are being shipped. Orders can be delayed due to the current lockdown and COVID Situation. Rest assured we are going to deliver your products at the earliest.
The standard ground mail service is shipped via Gojavas/BlueDart/Aramex/Ecom/IndiaPost. We try to dispatch all our orders within 24-48 hours in normal BAU days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.
We do not accept returns for any product apart from Manufacturing Defect or Damage during transportation. If there is any defect you need to inform us by sending an email or calling our call-center within 24 hours of receiving & accepting the product. We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by emailing us at [email protected]
Once your return request has been placed with Customer Service, you have to send the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
If for any other exceptional reason a return request is accepted you will have to send the product to:-
“AURASOUL LIFESCIENCE LLP.”
Returns Department
Address: FFS-06 Kalp Business Hub, Opp. Sandesh Press, Bahuchariji Road, Karelibaug, Vadodara, Gujarat – 390018 – India
Phone Number: +91-7507994915
Please also inform [email protected] of the refund.
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Expected timeline of refunds takes 5-7 days.
If your order has been dispatched but yet to be delivered, order can not be cancelled. If your order has not been dispatched, your order can be cancelled by emailing on [email protected]. In case of Prepaid orders, Refunds will be processed as per our Return policies.